Shipping policy

At Densley Inc, we aim to make every order experience straightforward, dependable, and enjoyable. From preparing your selected items to arranging their delivery, we take care to ensure that your purchases are handled with attention and consideration.

This Shipping Policy outlines our delivery coverage, order preparation procedures, shipping arrangements, estimated timeframes, and the steps available if a delivery issue occurs.

Business Details

Company: Densley Inc
Business Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States
Telephone: +1 (720) 989-8105
Email: info@densleygift.com

Where We Deliver

Our online store currently serves customers with delivery addresses within the United States only.

We do not currently offer international shipping. Orders containing destinations outside our supported delivery area may be declined or canceled.

If an order cannot be fulfilled because of its destination, our support team may reach out to explain the situation. Any payment collected for an order that must be canceled will be refunded through the original payment method.

Products We Offer

Densley Inc brings together an imaginative assortment of decorative gifts, textile creations, and handmade-style accessories selected for their charm and distinctive character.

Our collection includes a variety of products such as:

  • Wool and felt decorative dolls

  • Miniature textile characters

  • Animal-inspired figures

  • Hanging decorative pieces

  • Seasonal and festive ornaments

  • Handmade-style accessories

  • Decorative home accents

  • Creative gift selections

  • Celebration decorations

  • Small collectible keepsakes

Some items feature intricate fabric details, textured materials, embroidered accents, or individually finished decorative elements.

As a result, subtle differences in appearance, stitching, proportions, or color may be present between individual pieces. Such characteristics can be a natural part of handcrafted-style products.

Preparing Your Order

After an order is placed and payment is confirmed, our team begins the preparation process.

Orders for available inventory are generally prepared within 1–3 business days.

Our standard business days run from Monday through Friday, excluding federal holidays observed in the United States.

Order preparation may involve reviewing purchased items, checking their condition, confirming order details, and selecting suitable packaging.

Because certain products feature fragile embellishments or dimensional textile details, additional care may be necessary before dispatch.

Processing may also require additional time during seasonal shopping periods, promotional events, or unexpectedly high order volumes.

For products with unique fulfillment requirements, such as personalized designs, made-to-order items, or limited collections, a different preparation estimate may be displayed on the product listing or communicated before purchase.

Unexpected Dispatch Delays

We work toward fulfilling orders within the shipping timeframe communicated at checkout or through the applicable product information.

Occasionally, fulfillment may be interrupted by circumstances that affect inventory availability, transportation, or order preparation.

If we cannot dispatch an order within the promised or otherwise applicable shipping period, we will provide an updated estimate and appropriate options in accordance with applicable U.S. consumer protection requirements.

Depending on the circumstances, customers may choose to accept a revised shipping schedule or cancel the affected order and receive an applicable refund.

Delivery Service Providers

To arrange transportation and delivery, Densley Inc may work with established shipping providers, including:

USPS, UPS, FedEx, and other suitable carriers.

The delivery service used for a particular shipment may be determined by several considerations:

  • Destination and service coverage

  • Package measurements

  • Shipment weight

  • Product characteristics

  • Requested delivery service

  • Carrier capacity and availability

Unless a particular service provider is expressly guaranteed during checkout, we may select the carrier best suited to the shipment.

Delivery Timeframes

Shipping estimates may appear on the checkout page, within an order confirmation, or in subsequent shipping communications.

Delivery time is calculated separately from order processing time.

The estimated transit period begins once the prepared package has been transferred to the delivery provider.

Please understand that estimated delivery dates are projections rather than guaranteed arrival dates, unless an express delivery guarantee is provided.

Actual arrival times can vary due to severe weather, national holidays, transportation interruptions, carrier operations, destination accessibility, and increased seasonal parcel volumes.

How We Package Orders

We recognize that decorative products often require more thoughtful handling than ordinary merchandise.

Depending on their design and construction, our items may contain soft fibers, stitched features, delicate attachments, or decorative components that require protection during transportation.

Packaging may include:

  • Protective paper or wrapping

  • Soft cushioning materials

  • Individual protective coverings

  • Interior supports

  • Durable shipping boxes

  • Additional protection for fragile details

The materials selected will depend on the product's dimensions, composition, quantity, and level of protection required.

Our goal is to prepare each parcel in a manner appropriate for its contents while maintaining a pleasant unboxing experience.

Optional Gift Presentation

Some products may be suitable for decorative wrapping or special gift presentation.

Where these services are offered, the available options and any additional fees will be communicated before checkout is completed.

Gift packaging is not necessarily available for every product, and presentation options may change depending on the item or season.

Delivery Charges and Offers

Shipping fees are presented during checkout so customers can review applicable delivery costs before placing an order.

The amount charged may depend on:

  • Shipping destination

  • Package dimensions and weight

  • Delivery service selected

  • Total qualifying order value

  • Available shipping promotions

  • Special fulfillment requirements

Complimentary standard shipping is available for eligible U.S. orders totaling $58.00 or more after applicable discounts or promotional codes.

Additional fees may apply when customers select optional expedited delivery, premium packaging, or other paid services, where available.

All applicable shipping charges will be disclosed before payment is finalized.

Tracking Your Shipment

When an order leaves our fulfillment process, customers will generally receive a dispatch confirmation by email.

If shipment tracking is supported, the notification will contain a tracking number, a tracking link, or both.

Carrier tracking systems may require additional time to display the first movement of a package.

An initial delay in tracking updates does not necessarily indicate that a shipment has been lost or that an issue has occurred.

Customers may use the tracking details provided to follow their packages through the delivery process.

Providing the Correct Delivery Address

Accurate delivery information helps ensure that purchases reach their intended destinations without unnecessary complications.

Before confirming an order, customers should review their shipping details, including:

  • Full recipient name

  • Street and building information

  • Apartment, suite, or unit number

  • City and state

  • ZIP code

  • Contact telephone number

If an address needs correction, please email info@densleygift.com as soon as the error is discovered.

We will attempt to make the requested adjustment when the order is still eligible for changes.

However, once fulfillment has progressed or a parcel has entered the carrier network, modifications may no longer be possible.

Address Errors and Failed Delivery

Customers are responsible for ensuring the delivery information submitted during checkout is complete and accurate.

An incomplete address, incorrect ZIP code, missing unit number, or other material error may cause delays, unsuccessful delivery attempts, or a return to the sender.

If a shipment cannot be delivered because of information supplied incorrectly by the customer, additional transportation charges may be necessary for another delivery attempt.

We will assess the circumstances and communicate available options before arranging any applicable reshipment.

Parcels Returned to Our Facility

A shipment may occasionally be returned by a delivery provider instead of reaching the intended recipient.

Common reasons include:

  • Incomplete or incorrect address details

  • Repeated unsuccessful delivery attempts

  • Packages left unclaimed

  • Delivery refusal

  • Carrier-identified access problems

  • Other delivery exceptions

When a returned parcel is received or confirmed, our team will assess its status and the reason for its return.

Depending on the circumstances, an appropriate solution may involve sending the order again, arranging a refund, or another resolution under our store policies.

Any applicable reshipping fees will be communicated to the customer.

Missing Shipments

If your tracking record suggests that a package is missing or has stopped progressing unexpectedly, please contact our customer support team.

Email info@densleygift.com and include your order number and available tracking details.

We may examine the shipment history, request further information, or coordinate with the delivery provider to investigate its location.

Where a shipment is confirmed lost, we will review the relevant circumstances and determine an appropriate solution.

Depending on the outcome, options may include a replacement, a new shipment, a refund, or another suitable remedy consistent with applicable law.

Orders Showing a Delivered Status

Sometimes a tracking system may indicate successful delivery even when a customer has not located the package.

If this occurs, we recommend taking the following steps:

  1. Review the delivery location specified in your order.

  2. Look around nearby entrances, mailrooms, and designated package areas.

  3. Ask household members, neighbors, or building reception staff whether they accepted the parcel.

  4. Check the carrier's tracking page for additional delivery notes.

  5. Contact the delivery provider for further information.

  6. Reach out to Densley Inc if the package remains unlocated.

Our team will review the situation and provide reasonable assistance.

The appropriate next steps will depend on the delivery records, carrier findings, and the circumstances surrounding the missing package.

Items Damaged During Transportation

We want customers to receive their purchases in satisfactory condition.

If a product is damaged when it arrives, please notify us promptly at info@densleygift.com.

To support a timely review, we recommend providing:

  • Your order reference number

  • Photographs of the affected product

  • Close-up images of visible damage

  • Pictures of the exterior shipping package

  • Photographs of protective materials, where relevant

Please keep the item and its original packaging until the issue has been reviewed or further instructions are provided.

Once the available information has been assessed, we may arrange a replacement, refund, partial refund, or another appropriate remedy in accordance with our Refund & Return Policy and applicable consumer rights.

Natural Differences in Decorative Products

Many products in our collection incorporate wool, felt, fabric, embroidery, or other materials that contribute to their individual appearance.

Because of their construction and decorative detailing, slight variations may occur in areas such as:

  • Surface texture

  • Stitching patterns

  • Facial features or expressions

  • Decorative attachments

  • Shape and proportions

  • Color shades

  • Positioning of individual details

These characteristics may create small differences between a delivered item and the photographs used to illustrate it.

Minor variations associated with the nature of a product do not automatically mean that the item is defective.

However, products received with genuine damage, missing components, or significant quality problems should be reported so that we can assess the matter appropriately.

Orders Containing Several Products

When customers purchase multiple items in a single transaction, the products may not always travel together.

Depending on availability, packaging needs, and fulfillment arrangements, an order may be divided into separate parcels.

If multiple shipments are necessary, customers may receive individual shipping notifications or tracking references.

Please check the tracking information for each parcel before assuming that part of an order is missing.

Modifying or Canceling an Order

If you would like to change or cancel a purchase, please contact us promptly after submitting the order.

We will review the request and attempt to accommodate it whenever the order's fulfillment status permits.

Changes may become unavailable once the products have been packed, assigned for dispatch, or handed over to a shipping provider.

Orders that have already shipped generally cannot be canceled during transit.

After delivery, customers may request an eligible return or refund according to our Refund & Return Policy.

Applicable Sales Taxes

Sales taxes or other legally required charges may apply to purchases depending on the customer's destination and applicable tax rules.

Where required, these amounts will be calculated and presented during checkout.

Customers will have an opportunity to review the applicable taxes, product charges, and delivery fees before confirming payment.

Updates to Our Delivery Policy

Densley Inc may revise this Shipping Policy from time to time to reflect adjustments to delivery services, fulfillment procedures, product offerings, or legal obligations.

The latest version will be made available through our website.

Updates will take effect from their stated effective date or, where no separate date is indicated, upon publication, without retroactively diminishing rights already established under prior purchases.

We encourage customers to review the current policy whenever they place a new order.

Contact and Shipping Assistance

For questions concerning delivery estimates, shipment tracking, order preparation, or transportation-related concerns, our customer service team is available to assist.

Densley Inc – Customer Care

Email: info@densleygift.com
Phone: +1 (720) 989-8105
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM

We appreciate your interest in Densley Inc and look forward to helping your carefully chosen items arrive safely.