Terms of service

Welcome to Densley Inc. These Terms & Conditions establish the guidelines and legal provisions applicable to your interaction with our online store, including browsing our website, exploring available merchandise, and completing purchases.

Throughout this document, “Densley,” “we,” “our,” and “us” refer to Densley Inc, while “you” and “customer” refer to individuals accessing or purchasing through our website.

By continuing to use our website or submitting an order, you acknowledge and agree to these Terms. If you disagree with any provision, please refrain from using our services or completing a purchase.

Business Identification

Registered Company: Densley Inc
Business Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States
Customer Contact: +1 (720) 989-8105
Email Address: info@densleygift.com

Our Store and Merchandise

Densley Inc is an independent online retailer dedicated to offering distinctive gifts, imaginative decorative pieces, and thoughtfully selected handmade-style merchandise.

Our assortment features wool and felt creations, miniature characters, decorative figures, textile ornaments, seasonal accessories, hanging decorations, collectible keepsakes, and other charming items intended for personal enjoyment, gifting, or home decoration.

We regularly review our merchandise selection, and certain collections may be updated, discontinued, or introduced for limited periods.

Product availability and assortment may therefore differ throughout the year.

Customer Eligibility

Our website and purchasing services are intended for individuals who are legally permitted to enter into commercial transactions.

By completing a purchase, you represent that you are at least 18 years old, or have otherwise reached the legal age of majority applicable in your jurisdiction, and possess the legal capacity to accept these Terms.

If a minor accesses our website with your permission or supervision, you remain responsible for their activity and any transactions you authorize.

Responsible Website Access

Visitors are expected to use our website respectfully, responsibly, and in compliance with applicable laws.

Activities that compromise the security, accessibility, or legitimate operation of our services are prohibited.

In particular, customers and visitors must not:

  • Access restricted systems or accounts without authorization

  • Attempt to disrupt website functionality or security

  • Introduce malicious files, viruses, or harmful code

  • Submit stolen, inaccurate, or unauthorized payment information

  • Participate in fraudulent transactions or payment manipulation

  • Misrepresent identity or purchasing authority

  • Reproduce protected website materials for unauthorized commercial purposes

Where we have reasonable grounds to believe that misuse, fraudulent activity, or a violation of these Terms has occurred, we may take appropriate protective measures, including restricting access or declining affected transactions.

Merchandise Descriptions and Appearance

We strive to present our merchandise through informative descriptions, suitable photographs, and relevant product specifications.

Information provided on individual product pages may include materials, dimensions, colors, design features, and intended uses.

However, many products offered by Densley Inc incorporate wool, fabric, felt, embroidery, stitched features, or other elements associated with handmade-style construction.

Such materials and techniques may result in small differences between individual products.

These differences may involve:

  • Overall shape or proportions

  • Stitch placement and appearance

  • Fabric or fiber texture

  • Decorative positioning

  • Color intensity or shade

  • Facial expressions on character figures

  • Small ornamental features

  • Surface finishing

  • Arrangement of attached components

Subtle individual characteristics are common in products featuring handcrafted details and do not automatically indicate a quality defect.

Colors displayed on electronic devices may also differ slightly from actual merchandise because of screen calibration, display settings, surrounding lighting, and photography conditions.

If an item arrives with significant damage, missing parts, an incorrect design, or a material discrepancy from its description, customers should contact us for assistance under our Refund & Return Policy.

Dimensions and Product Specifications

Measurements listed on our website are provided to help customers understand the approximate size of each product.

Unless expressly identified as exact, dimensions should be treated as approximate.

Small measurement differences may result from soft fillings, flexible materials, stitching methods, individual finishing, or the measurement process itself.

Customers are encouraged to examine all available dimensions and specifications before making purchasing decisions.

Safety and Intended Use

Products sold through Densley Inc may have different purposes depending on their design and construction.

Some items are intended for display, decoration, collecting, or gifting rather than active play.

Other products may be suitable for recreational use when specifically identified as such.

Certain merchandise may incorporate components including:

  • Decorative beads

  • Buttons and attached embellishments

  • Small removable accessories

  • Wool or textile fibers

  • Hanging strings and cords

  • Embroidered features

  • Delicate decorative attachments

  • Other small components

Products containing small parts may present safety concerns for younger children.

Decorative figures, ornaments, and collectibles should not be assumed to be children's toys unless their product information expressly identifies them as suitable for play.

Customers should follow all product-specific instructions, age recommendations, warnings, and care guidance.

Parents, guardians, and caregivers are responsible for providing appropriate supervision and ensuring products are used in accordance with their intended purposes.

Product Pricing and Applicable Charges

All merchandise prices shown on our website are expressed in United States dollars (USD) unless a different currency is clearly specified.

We may revise prices periodically to reflect product changes, supplier costs, promotional campaigns, or other business considerations.

The total payable amount may include the merchandise price, relevant shipping charges, optional services, and applicable taxes.

These amounts will be presented during checkout before payment is submitted.

Changes to listed prices generally apply to future purchases and do not automatically modify previously accepted orders.

If an obvious pricing or technical mistake is identified, the affected transaction may be reviewed and handled in accordance with applicable law.

Payment Authorization

Customers may complete purchases using the payment options displayed on our checkout page.

By submitting a payment, you confirm that the payment method belongs to you or that you have the necessary authorization to use it.

You also agree that:

  • The billing details supplied are accurate

  • The selected payment method is valid and authorized

  • You approve the transaction amount presented during checkout

  • Any required payment verification may be completed

Payment transactions may be administered by independent third-party payment service providers.

An initial payment authorization, temporary hold, or automated transaction notification does not necessarily establish final acceptance of an order.

Order Submission and Acceptance

Submitting an order constitutes a request to purchase the selected merchandise under the conditions displayed during checkout.

After submission, an automated email may confirm that your request has been received.

This acknowledgment does not necessarily mean that the order has been fully accepted or guaranteed for fulfillment.

Orders may be reviewed for inventory availability, payment confirmation, delivery eligibility, and legitimate transaction security purposes.

An order may be declined, limited, or canceled for reasonable circumstances, including:

  • Merchandise becoming unavailable

  • Inventory discrepancies

  • Obvious pricing or listing mistakes

  • Failed payment verification

  • Suspected unauthorized transactions

  • Incorrect or incomplete shipping information

  • Unsupported delivery destinations

  • Legal restrictions affecting fulfillment

  • Other circumstances preventing legitimate completion

When an order must be canceled after payment has been collected, the applicable payment will be returned through the original payment method.

Stock Availability

Merchandise displayed in our online store is offered subject to availability.

Some designs may be produced or stocked in limited quantities, while other selections may be available only during particular seasons or promotional periods.

Although inventory information is regularly maintained, occasional discrepancies can occur.

If purchased merchandise becomes unavailable, our customer service team may contact you regarding an appropriate alternative.

Available options may include canceling the affected item, canceling the entire order where appropriate, or considering another product with your approval.

We will not replace an ordered product with a materially different item without customer agreement.

Any payment collected for merchandise that cannot be supplied will be refunded as applicable.

Inaccuracies and Technical Mistakes

We make reasonable efforts to maintain reliable information throughout our website.

Nevertheless, occasional inaccuracies may occur in product listings, stock availability, descriptions, prices, promotional details, or other displayed information.

If a significant error is discovered before an affected order is fulfilled, we may notify the customer and explain the available options.

Depending on the circumstances, customers may be invited to proceed using corrected information or cancel the affected purchase.

Payments associated with canceled items will be refunded as appropriate.

We reserve the right to correct website errors, subject to applicable consumer protection requirements.

Shipping Arrangements and Delivery

Orders placed through our website are subject to our separate Shipping Policy, which provides further information about fulfillment and transportation.

Densley Inc currently ships to eligible destinations within the United States only.

Our Shipping Policy addresses important matters including:

  • Order preparation periods

  • Available delivery methods

  • Shipping fees and promotional eligibility

  • Estimated transportation times

  • Tracking notifications

  • Customer address responsibilities

  • Delivery exceptions

  • Missing or damaged shipments

Delivery dates are generally estimates unless a particular delivery timeframe is expressly guaranteed.

Should an order become subject to a shipping delay, we will communicate appropriate information and provide any required options for accepting a revised shipping date, cancellation, or refund in accordance with applicable law.

Customers are encouraged to review the Shipping Policy before placing an order.

Product Returns and Refund Requests

Customer requests involving returns, refunds, exchanges, replacements, or merchandise concerns are handled according to our Refund & Return Policy.

That policy explains the applicable eligibility requirements, procedures, time limits, and available remedies.

Where an ordinary return is permitted, merchandise may be required to remain in suitable condition, with relevant accessories and original packaging included.

Return eligibility may be limited where an item has been:

  • Used beyond reasonable examination

  • Washed or cleaned in a manner affecting its condition

  • Altered or modified after delivery

  • Stained or damaged

  • Returned with missing accessories

  • Exposed to strong odors or contaminants

  • Personalized for an individual customer

  • Submitted outside the applicable return period

The specific conditions of our Refund & Return Policy will apply.

These provisions do not diminish any statutory consumer rights or remedies that cannot lawfully be restricted.

Specially Prepared and Personalized Items

Certain merchandise may occasionally be offered with personalized features, custom arrangements, or other order-specific modifications.

Because such products are prepared according to individual requirements, their cancellation and return conditions may differ from those of standard merchandise.

Where special conditions apply, they will be identified on the relevant product page or otherwise communicated before the purchase is completed.

Customers should review these details carefully before submitting an order.

Special Offers and Promotional Benefits

We may introduce seasonal offers, promotional discounts, limited-time benefits, or shipping incentives throughout the year.

Specific offers may include additional conditions governing eligibility, duration, and availability.

Unless explicitly stated otherwise:

  • Discount codes have no cash redemption value

  • Offers may expire after a specified period

  • Certain collections may be excluded

  • Multiple promotional codes may not be combined

  • Minimum spending requirements may apply

  • Discounts may be limited to eligible purchases

  • Promotional availability may vary by campaign

We may correct obvious publication or technical errors affecting promotional information, subject to applicable law.

Customers should review the details associated with each offer before completing checkout.

Ownership of Website Materials

The photographs, written content, illustrations, graphics, visual arrangements, design elements, branding, product descriptions, and other materials appearing on our website are owned by or licensed to Densley Inc, unless otherwise identified.

These materials are made available for ordinary personal browsing, product evaluation, and shopping purposes.

Without appropriate written authorization, visitors may not:

  • Republish our website materials for commercial use

  • Reproduce protected product photography

  • Use our descriptions on competing commercial websites

  • Distribute substantial portions of website content

  • Misrepresent ownership of our branding

  • Use protected logos, trademarks, or designs without permission

Accessing our website does not grant ownership of, or unrestricted rights to use, any protected intellectual property.

Nothing in these Terms transfers intellectual property ownership to website visitors.

External Platforms and Service Partners

Our website may rely on external service providers to support certain operational functions.

Such providers may include ecommerce technology platforms, payment processors, transportation companies, analytics services, and related business tools.

Independent services may maintain their own terms, operating standards, or privacy practices.

Customers interacting directly with third-party services should review the policies that apply to those services.

Densley Inc is not responsible for independent third-party activities except to the extent that responsibility is imposed by applicable law.

Personal Information and Privacy

We recognize the importance of handling customer information responsibly.

Personal information submitted or collected through our website is managed in accordance with our Privacy Policy and applicable legal requirements.

Our Privacy Policy provides additional information about the collection, use, disclosure, retention, and protection of relevant personal data.

Customers are encouraged to review that policy to better understand how their information may be processed in connection with our services.

Website Availability and General Disclaimers

We take reasonable measures to maintain an accessible, functional, and informative online shopping environment.

However, website availability may occasionally be affected by scheduled maintenance, technical interruptions, system updates, or circumstances beyond our reasonable control.

While we seek to provide accurate website content, we cannot guarantee uninterrupted access or that all technical errors will be eliminated.

To the extent permitted by applicable law, our website is provided without guarantees of continuous operation or complete freedom from technical interruptions.

Nothing in this section excludes or reduces consumer protections, mandatory product obligations, or other legal rights that cannot lawfully be waived.

Limits on Responsibility

To the maximum extent allowed under applicable law, Densley Inc will not be responsible for indirect, incidental, special, punitive, or consequential losses connected with website use or product purchases where such liability may legally be excluded.

Where liability limitations are legally enforceable, our total responsibility arising from a specific purchase will generally not exceed the amount paid for the product or order directly associated with the claim.

These limitations do not apply where applicable law prohibits the exclusion or restriction of liability.

Nothing in these Terms is intended to eliminate mandatory consumer remedies or other non-waivable legal protections.

Responsibility for Improper Conduct

To the extent permitted by law, customers may be responsible for reasonable claims, losses, or expenses directly resulting from their own unlawful or intentionally improper activities involving our website.

Examples include:

  • Fraudulent purchases or payment misuse

  • Unauthorized interference with website operations

  • Intentional violations of these Terms

  • Unlawful misuse of protected materials

  • Infringement of another party's legal rights

This provision does not transfer responsibility to customers for conduct, obligations, or liabilities legally attributable to Densley Inc.

Applicable Law and Legal Jurisdiction

These Terms & Conditions are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.

Subject to applicable consumer rights and jurisdictional requirements, disputes relating to purchases, website access, or these Terms may be brought before courts having appropriate jurisdiction in Wyoming.

Nothing in this section prevents customers from exercising legal protections or pursuing remedies that cannot lawfully be waived.

Revisions to Our Terms

Densley Inc may revise these Terms & Conditions when necessary to reflect changes in our merchandise, website functions, business practices, customer policies, or applicable legal requirements.

The current version will be published on our website, together with an updated revision date where applicable.

Revised provisions will become effective on their stated effective date.

Changes will not retroactively eliminate rights that customers have already acquired through completed or existing transactions.

We recommend reviewing the latest Terms periodically, particularly before making new purchases.

Questions and Customer Assistance

If you would like clarification regarding these Terms, your purchasing responsibilities, or the operation of our online store, please contact our customer service team.

Densley Inc

1021 E Lincolnway Unit 1488
Cheyenne, WY 82001
United States

Email: info@densleygift.com
Phone: +1 (720) 989-8105

We value clear communication and aim to provide a welcoming, reliable shopping experience for every customer who chooses Densley Inc.